POLICY

Policies and Procedures

 

Here is all the information you are going to need to learn about Pawsitive Canine Training. We offer dog walking and pet sitting services in the greater Charlotte area including Mint Hill, Concord, Indian Land, Indian Trail, Matthews, Pineville and the surrounding areas. We are fully licensed, bonded and insured.

 

Reservations

 

It is best to plan a couple of weeks in advance in order to obtain pet sitting services on the dates you desire. An in-home interview is required, prior to reservations, for all new clients. While we can tentatively pencil in your dates, we must meet with you and your pet(s) and determine your needs before we make a commitment to providing your pet(s)’ care.

 

Last minute reservations

 

Last minute things happen and we will do our best to assist with your needs. Because schedules need to be reviewed and shuffled to accommodate last minute pet sitting appointments, a $3 per visit charge will be applied for pet sitting appointments made within 3 days of your departure. This charge will apply to the appointments scheduled for the first 2 days of your pet sitting appointment.

 

Reservation confirmation

 

It is your responsibility to confirm your pet sitting appointments. Always directly confirm your reservation with Pawsitive Canine Training. This ensures that we won't miss your message and your pet(s)’ care will continue uninterrupted.

 

Extended Absence

 

In the event you have to be away longer than planned it is mandatory that we hear from you! We will only accept extensions of service by direct confirmation. Your pet(s)’ well being depends on our communication!

 

Cancellations

 

We understand that things happen that cause plans to change. Once we have scheduled and confirmed your appointment, a fee may apply for cancelations to compensate pet sitters for time they set aside for your critters.

 

Within 3 days of services - Cancellations may be made up to 3 days in advance of your scheduled service without charge.

Less than 3 days prior to the first day of your scheduled service period – Cancellations made with less than 3 days of pet sitting services beginning will incur a fee of 15% of the total service.

Within 24 hours of services - Cancellations within 24 hours of services will be charged full price for the first 24 hours of visits, then 15% for the remaining visit.

Early return

 

We understand that things happen that cause plans to change. Once we have scheduled, confirmed, and begun your pet sitting appointment, a fee will apply to cancellations due to early return because we’ve set that time aside for your critters. In the event that you return home early, you will be charged full cost for scheduled appointments within 48 hours of your unscheduled return. Any remaining balance for early return cancellations will be credited to your account for future pet sitting needs.

 

Keys

 

Pawsitive Canine Training requires 2 copies of your house key during the initial visit. A $3 charge will be applied if we have to make a copy. It is recommended your key remain in your Pawsitive Canine Training file for the convenience of future services and to enable online/telephone reservations, thus avoiding future key pick up appointments. Should you choose to have your key returned, a $10 key pick up/drop off charge will be applied to future visits.

 

Security Systems Protocol

 

If you have a security system, we require you to program a 4 digit code in for us – a code that we will provide at the initial consultation. We DO NOT use your code. This is done for security purposes. If we did take your code, we would have to write it down. The best place to record it is in the file. This is a risk if our car is broken into and a file is stolen. We do NOT RECORD the security code on the profile. We use our standard code which we have memorized! Security systems allow anywhere from 30 to 100 additional codes to be programmed. If your do not know how to program a code, contact the customer service department of their security company. (Which you would have to do anyway if you gave us your code – anytime you give someone access to your home, you are supposed to update the security company.) This call to the customer service department shouldn’t take more than 2 minutes.

 

Inclement Weather

 

In the event of inclement weather, please provide the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact this person to request assistance. Your pet(s)’ health and well-being is our utmost concern. We will contact you as soon as possible to keep you informed of these events.

 

"Comfort Calls"

 

You may call Pawsitive Canine Training between 8 a.m. and 6 p.m. daily to check on your pet(s) during your absence. Since we are often with other critters, please leave a message and your call will be returned promptly.

 

"Honey, I’m Home" calls

 

Please remember to call when you have returned home safely! Otherwise, I will need to continue visiting to assure the safety and well being of your pet(s). Additional trips will be added to your bill at the regular rate. Please call at ANY hour and leave a voice message that you have returned.

 

Acceptable methods of payment

 

Cash and Checks.

 

Visitors

 

Please notify Pawsitive Canine Training if others (maids, friends, family members, etc.) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that Pawsitive Canine Training services have been engaged. The police will be called on all intruders or suspicious acts without exception. Pawsitive Canine Training, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons, that shall enter your residence for any purpose while Pawsitive Canine Training is caring for your pet(s).

 

Unsecured pet(s)

 

Pawsitive Canine Training will not be responsible for free-roaming or outdoor pet(s) in the event of illness, injury, loss or death. It is strongly advised that all pet(s) have some form of permanent ID and that they remain inside the home or confined to a yard or pen for their own safety and welfare in your absence.

 

Pet Proofing

 

It is the pet owner’s sole responsibility to "pet-proof" any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet may cause while in its own home/property.

 

*Please note that there is a $60 non-refundable consultation fee due in cash at the time of evaluation. The consultation fee will be deducted from your account balance if you choose to move forward with training.